Shipping policy

VLY — Shipping Policy

Last updated: [insert date]

Thank you for shopping with VLY. This Shipping Policy explains how we process, ship, and deliver your order.

Order Processing Time

All orders are processed within 5–7 business days of purchase (excluding weekends and public holidays). During high-demand periods — including new drop launches, limited releases, and holiday sales — processing may take slightly longer. We'll notify you by email if there's a significant delay.

Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days — we appreciate your patience and will let you know if a longer delay is expected.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with a tracking number and link. Please allow 24–48 hours for tracking information to update after you receive this email.

Customs, Duties & Taxes

For international orders (outside the warehouse's originating country), your order may be subject to import duties, taxes, and customs fees imposed by your local government. These charges are the responsibility of the customer and are not included in your order total or shipping cost. VLY has no control over these fees and cannot predict what they may be — please contact your local customs office for more information before placing your order if you have concerns.

Address Accuracy

Please double-check your shipping address at checkout. VLY is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us immediately at [insert support email] — we'll do our best to correct it before the order ships, but we cannot guarantee changes once an order has entered processing.

We are currently unable to deliver to P.O. Boxes for certain shipping methods — please provide a physical street address where possible.

Lost, Stolen, or Damaged Packages

VLY is not liable for packages that are lost, stolen, or damaged after being marked as delivered by the carrier. If your tracking shows delivery but you haven't received your package, please check with neighbors and your local carrier office first, then contact us at [insert support email] within [insert window, e.g. 7 days] so we can help investigate.

If your order arrives damaged, please contact us within [insert window, e.g. 48 hours] of delivery with photos of the damaged item and packaging so we can resolve it quickly.

Multiple Items / Split Shipments

If your order contains multiple items fulfilled from different warehouses, you may receive them in separate shipments with separate tracking numbers. There is no additional shipping cost to you for split shipments.

Questions

If you have any questions about your shipment, reach out to us at [insert support email] and we'll get back to you as soon as possible.